Responsible Gaming

Gamble responsibly

Responsible gambling means staying in control of how often you play, how much money you spend and how much time you devote to gambling. Before opening a game or placing a bet, consider whether gambling fits comfortably within your budget and your other commitments. Only gamble with money you can afford to lose, and never use money set aside for rent, bills, food, education or other essential expenses.

Gambling outcomes are based on chance. Previous results do not make a particular result more likely, and no strategy can guarantee a win. A loss cannot be recovered by continuing to play, increasing stakes or chasing another outcome. Similarly, a winning session does not mean future results will follow the same pattern. Keep gambling separate from financial planning and do not treat it as an income source.

Simple ways to stay in control

• Set a spending limit before you start and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not borrow money, use credit for gambling or sell personal belongings to continue playing.
• Keep gambling separate from household expenses and other financial responsibilities.
• Do not chase losses or increase your stakes to try to win back money.
• Treat wins as part of the entertainment experience rather than money that must be reinvested.
• Talk openly with someone you trust if you feel your gambling is becoming difficult to manage.

You must meet the minimum legal age that applies to online gambling in your location. Do not allow anyone else to use your account, and take reasonable steps to prevent children or other unauthorised people from accessing gambling services.

Recognise the signs of gambling harm

Problem gambling can develop gradually. It may affect people from any background and can occur even when someone has previously felt in control. Paying attention to changes in your behaviour, mood, finances and relationships can help you act early. You do not need to wait for a crisis before asking for help.

Possible warning signs

• Spending more time or money gambling than you planned.
• Feeling restless, irritable or uncomfortable when you try to stop or take a break.
• Thinking about gambling frequently or finding it hard to concentrate on other activities.
• Chasing losses or believing that a big win is needed to fix financial difficulties.
• Hiding gambling activity, deposits, losses or account information from family and friends.
• Borrowing money, missing bill payments or experiencing financial stress because of gambling.
• Gambling to escape sadness, anxiety, loneliness, boredom or other difficult feelings.
• Missing work, study, sleep, family activities or social commitments because of gambling.
• Arguing with people close to you about your gambling or withdrawing from relationships.
• Feeling guilt, shame or regret after gambling but continuing to play.

One warning sign may be enough to take a pause and review your gambling. If several signs apply to you, consider using account restrictions and seeking independent support. Speaking with a qualified counsellor can help you understand what is happening and identify practical steps that suit your circumstances.

If gambling is affecting someone you know

Gambling harm can affect partners, family members, friends and workmates as well as the person gambling. If you are concerned about someone, choose a calm time to talk without blame or judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. Avoid giving money to cover gambling losses, and protect shared finances where appropriate. You can also seek advice for yourself, even if the other person is not ready to ask for help.

Safer gambling tools and account controls

Account tools can help you create distance from gambling and stay within boundaries you have set. The available features may vary by service and account. Review the responsible gambling options available through your account or request information from the site’s support team before continuing to play.

Limits and reminders

Where available, consider setting deposit, wagering, loss or session limits that reflect your personal budget. A limit is most useful when it is set before gambling begins and is not changed in response to a loss or a strong urge to continue. Time reminders, activity statements and spending reviews can also help you understand how much time and money you are using.

Time away and account closure

If you need a break, use an available time-out or temporary account restriction. For a longer break, consider requesting a self-exclusion or account closure. Be clear about the period you need and avoid opening another account to continue gambling during that time. If you ask for a restriction, follow any instructions provided and do not try to bypass the measure.

Protect your account

• Keep your login details private and use a strong, unique password.
• Log out when you finish using a shared or public device.
• Do not let another person gamble through your account.
• Review account activity and payment information regularly.
• Tell the site’s support team if you notice activity you do not recognise.
• Use device, banking or payment controls that help you avoid unplanned access to gambling funds.

Safer gambling tools are designed to support your decisions, but they are not a replacement for professional help. If you are struggling to stay within a limit or repeatedly remove restrictions, stop gambling and speak with an independent support service.

Getting help and support

Support is available in Australia for people who are concerned about their own gambling or someone else’s gambling. Gambling Help Online is an Australian support service that provides information and access to professional assistance. You can also speak with a qualified counsellor, your doctor, a community health service or another trusted support organisation. Choose the option that feels most comfortable and suitable for your needs.

If financial problems are involved, consider speaking with a free or independent financial counsellor. They may help you understand your immediate priorities, organise bills and consider ways to protect essential household money. Do not delay asking for help because you feel embarrassed. Gambling harm is a health and wellbeing issue, and early support can make it easier to regain control.

What to do now

1. Stop gambling for the moment and move away from the device or account.
2. Review your recent gambling activity and identify any money or time limits that have been exceeded.
3. Use an available limit, time-out, self-exclusion or account closure option.
4. Tell a trusted person what is happening and ask them to support your plan.
5. Contact an independent gambling support service or qualified health professional.
6. If you are in immediate danger or experiencing a mental health crisis, contact emergency services or an urgent crisis support service in your area.

Boomerang Bet Casino can provide information about the responsible gambling features available on the service. However, independent support is often the best place for advice about gambling behaviour, relationships, mental health or financial concerns. You are entitled to ask questions, take a break and choose not to gamble.

Our approach

Responsible gambling information should be clear, accessible and easy to use. We encourage players to make informed decisions, use available account controls and seek help early when needed. Gambling is optional, and choosing not to gamble is always a valid choice. If gambling is no longer enjoyable or is causing harm, stop playing and take steps to protect your wellbeing.